You cannot sign in
“I am locked out of my account”
2 MIN READ
Almost every lockout is one of two things: you are signing in with a different method than you signed up with, or with a different email address. Work through these in order before resetting anything.
- Check which method you used originally. If you signed up with Google, the password reset will not help — use the Google button.
- Check the email address. School accounts and personal ones are easy to mix up, and each is a separate ClassBreak account.
- Reset your password if you use one, and check the junk folder for the email.
- If your school has a plan, ask whether your seat was invited to a different address than the one you are trying.
WORTH KNOWING
If none of that works, email support with the address you are trying to use and we can tell you which account actually exists.